Terms and Conditions
Liquor Licence No. 32601438
In accordance with the Liquor Control Reform Act 1998, it is an offence to supply alcohol to a person under the age of 18. All purchases must be for personal use only. Fines apply.
This Shipping Policy relates to deliveries within Australia. For deliveries outside Australia, please contact our Cellar Door on 03 5989 7448.
Upon approval of your payment, we will ship ordered goods to your nominated street address within 2-10 working days (depending on where you are located within Australia).
If no-one is available to sign for delivery and you request that your wine is left at your nominated address, Willow Creek Vineyard accepts no responsibility for misplaced wine.
If no special request is made, goods will be left at the nearest Australia Post office.
Returns & Refunds
If goods are damaged in transit we will arrange collection of damaged goods and replace them at our cost.
If for some reason goods are not available, we will notify you within two working days and, where possible, offer you an alternative vintage or product. If you do not wish to purchase this alternative we will refund your payment.
If goods are faulty, not of merchantable quality, defective or not fit for their purpose, we will arrange for their collection and will either replace the goods or provide a full refund, your choice.
If you change your mind once you receive the goods, you may, within 7 days, return them to us at your cost and we will send you alternative goods (selected by you) to the same value (minus the value of any consumed goods and the additional freight to re-send the goods).
Willow Creek Vineyard is committed to protecting your privacy. We only collect personal information from you that is necessary for one or more of our functions and activities. When we collect personal information from you we do so in a fair manner and always ensure you are aware of how to contact our organisation.
We collect information from you when you sign up to become a friend Willow Creek Vineyard and when you order goods to be delivered. The personal information collected is to enable us to perform these functions.
We will only disclose elements of your information to third parties who are helping us to perform these core functions. So, third parties assisting us with the delivery of goods to you or the delivery of our newsletters.
You can gain access to your information by emailing or calling us.
We will take reasonable steps to ensure that your personal information is accurate, complete and up-to-date.
We will also take reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure.
If you wish to be removed from our friends of Willow Creek Vineyard database or opt out of receiving special offers or communications from us, please contact us and we will remove your personal information from our records.
The information you provide to a Willow Creek web site covered by this policy is protected in transit by using a network protocol called Secure Sockets Layer (SSL). SSL is the industry standard technology for secure online transactions. A simple way to know your transmission is protected is by referencing the URL. If it starts with https:// you can be assured that it is using SSL. Transactions are processed only from secure browsers. These browsers encrypt the information sent using SSL, which scrambles the data to make it extremely difficult for anyone who intercepts the information to read it. Willow Creek has contracted with an online Merchant Services provider (National Australia Bank) with the goal of protecting our customers’ personal and financial information. Transmissions from this vendor to credit card processors also are encrypted and sent via dedicated leased private circuits. In addition, the computers housing the data are protected by physical security measures, including more than one level of locked access.
REMINDER: In the event of an unauthorized use of your credit or debit card, you must promptly notify the card issuer pursuant to its reporting rules and procedures.
To minimise the risk of loss and/or additional expenses that could occur from compromised cardholder information, Willow Creek merchants WILL NOT retain any of the following information electronically:
Credit Card number
Card expiration date
The protection of your personal information is important to Willow Creek, and as a result, we do not accept payment via email.
Willow Creek protects against unauthorised disclosures by limiting access only to those of our employees who need the information to do their jobs.